AI voice agent
Every call answered, every call a ticket
Rallied’s voice agent picks up after-hours and overflow calls, captures the issue the way a dispatcher would, and files a structured ticket in your PSA with the transcript and recording attached.
How it works
From ring to ticket
Answers when your techs can’t
After hours, weekends, and overflow when the whole team is on calls. The 2 AM call gets a calm first response instead of voicemail.
A real intake, not a message service
It asks the follow-up questions a dispatcher would: who is calling, what broke, how many people it affects. The caller’s own words are preserved in the transcript.
Rallied: Is it every computer in the front office, or just yours?
Dana: All of them, and the copier screen says offline too.
The call ends as a ticket on your board
Category, priority, and affected users set, with the transcript and recording attached. There’s no voicemail box to check in the morning.
Then Rallied works it
A phone ticket enters the same pipeline as everything else: triaged, enriched, and resolved if it’s routine. See L1 ticket automation
Something we didn’t cover? Talk to an engineer
Show us the ticket your team is tired of seeing
Bring a shared mailbox request, a new-user setup, or another repeat ticket. We’ll show you how Rallied closes it, from request to done.