AI voice agent
Every call answered, every call a ticket
Rallied’s voice agent picks up after-hours and overflow calls, captures the issue the way a dispatcher would, and files a structured ticket in your PSA with the transcript and recording attached.
How it works
From ring to ticket
Answers when your techs can’t
After hours, weekends, and overflow when the whole team is on calls. The 2 AM call gets a calm first response instead of voicemail.
A real intake, not a message service
It asks the follow-up questions a dispatcher would: who is calling, what broke, how many people it affects. The caller’s own words are preserved in the transcript.
Rallied: Is it every computer in the front office, or just yours?
Dana: All of them, and the copier screen says offline too.
The call ends as a ticket on your board
Category, priority, and affected users set, with the transcript and recording attached. There’s no voicemail box to check in the morning.
Then Rallied works it
A phone ticket enters the same pipeline as everything else: triaged, enriched, and resolved if it’s routine. See L1 ticket automation
On the calls you route to it: after hours, weekends, and overflow when your techs are occupied. Your main line and your rules stay in charge of what reaches it.
A conversation. The agent asks who they are, what happened, and how widespread it is, the same intake a good dispatcher runs, then tells them a ticket is filed.
The call becomes a structured ticket, and resolution happens from there: Rallied takes first touch on the ticket, resolves the routine ones, and escalates the rest with the work attached.
On the ticket in your PSA, alongside the structured summary. Nothing sits in a separate portal your techs have to remember to check.
Something we didn’t cover? Talk to an engineer
Show us the ticket your team is tired of seeing
Bring a shared mailbox request, a new-user setup, or another repeat ticket. We’ll show you how Rallied closes it, from request to done.