The hour-long wait for a 30-second fix ends here
Your AI teammate for MSP service operations
Rallied understands every ticket, automates next steps, and gets work done across your service desk stack, from your PSA to Microsoft 365, Pax8, RMM, and documentation.
Dana Powell
Riverside Realty
Please set up Leasing and Community Manager shared mailboxes for Parkview, and give Ben Carter access to both.
Patrick Reyes
Marcus Webb
Dana Powell just now
Please set up Leasing and Community Manager shared mailboxes for Parkview, and give Ben Carter access to both.
Rallied Agent just now
[22989] Created both Parkview shared mailboxes in Microsoft 365, granted Ben Carter access, and documented them in IT Glue.
Resolved after approval
Customer story
Cyber Solutions clears L1 before it reaches the tech room
One of my techs picked up a ticket this morning for software he’d never heard of. Rallied had already put everything he needed in the notes: what the software was, how we’d fixed it before, where to start. He closed it in 10 minutes. Our dispatchers are closing tickets now too, and those never even make it to the tech room.
- 100+
- tickets a day triaged and enriched by Rallied
- 10 min
- to close a ticket for software the tech had never seen
- 1.5 hrs
- of dispatcher time back every day on ticket reviews
Why Rallied
Built for how MSPs actually run
Most support tools were built for one company with one help desk. You run fifty, each with its own access, boards, and history.
A generic AI helpdesk
- Preps the ticket and throws it over the fence to a tech
- Comes with a second job: a person whose job is the tool
- Built for one company and one knowledge base
- Another portal your clients won’t use
Rallied
- Executes the fix and closes the ticket itself
- Runs day one, with nobody hired to babysit it
- Separate context, runbooks, and permissions per client
- Writes notes and time entries back to your PSA
The AI ticketing platform
The parts of the job nobody wants
The routine work stops waiting for a human
Rallied runs the fix in the client’s own tenant. Microsoft 365, Entra, AD, and your RMM, inside approval guardrails with every action logged.
One inbox, every client channel
Teams, email, phone, chat, and portal land in a single queue. Every conversation becomes a ticket with client context attached.
The paperwork does itself
Notes and time entries are written back to your PSA. IT Glue, Hudu, and SharePoint stay current from every resolution.
- Guardrails and approvals
- Auto-run password resets while everything else waits for approval. You set the line, per client.
- Knows every client
- Context, contacts, and quirks from the documentation you already keep.
- Reporting for QBRs
- Resolution rates and per-client breakdowns ready for a business review.
- Covers the night shift
- Tickets that arrive at 2am get worked at 2am.
Use cases
The tickets you already know by heart
Password resets, MFA resets, account lockouts, onboarding, shared mailbox access. The standard churn stuff that eats your techs’ day, closed without a handoff.
After-hours coverage
A client’s overseas office locks someone out at 2am your time. The ticket gets worked at 2am, without an on-call rotation.
Teams-first support
Clients ask in Teams and get helped in Teams, while your PSA keeps a clean record of every conversation.
Grow without the next L1 hire
New clients and daily L1 volume get absorbed by Rallied, so growth stops forcing the next hire.
Every ticket arrives prepped
Diagnosis, related history, and suggested next steps land in the notes before a tech opens the ticket.
Close from the dispatch desk
Dispatchers approve a fix and Rallied runs it, so routine tickets never reach the tech room.
Catch unbilled work
Closed tickets get reviewed for products that never made the invoice, then routed to billing.
How it works
From new ticket to closed without a handoff
Rallied reads the ticket, checks the client’s environment, takes the fix or asks for approval, then writes the time entry and closes it out. It starts read-only, and earns autonomy one issue type at a time.
- 01Triage
- Every inbound ticket gets read, prioritized, and routed to the right board within seconds of arriving.
- 02Resolve
- Password resets, MFA resets, lockouts, M365 changes: Rallied runs the fix and confirms it worked.
- 03Escalate
- Tickets that need a human reach your techs with a diagnosis, client history, and the time entry already started.
Integrations
Plugs into your stack in an afternoon
PSA, RMM, documentation, and chat. Rallied connects to the tools your techs already work in.
Security
Safe enough for client environments
An AI holding the keys to every client environment is the first objection MSPs raise. Rallied is built around it: it only does what you allow, and shows its work on every ticket.
- Verifies who is asking before it acts: MFA push or manager approval, so a hacked mailbox can’t request a password
- Credentials scoped per client and per action, never pooled
- Approval flows for anything that changes an environment
- A full audit log of every action and why it ran
- SOC 2 Type II certified, GDPR ready
- Your data never trains shared models
Customers
What MSPs say after a month on Rallied
Our last automation platform needed a person whose whole job was the platform. Rallied ran real tickets in week one, and nobody babysits it.
The escalations are what sold me. When a ticket reaches a tech, it already has the diagnosis, the client history, and the time entry started.
We ran it read-only for a month and checked behind every ticket. It earned password resets first, then we kept widening what it can touch.
How long does deployment take?
Most MSPs connect their PSA and go live inside two weeks. Rallied starts in read-only triage mode, so you can watch it work before it touches anything.
What happens when Rallied is not sure?
It escalates. Tickets it cannot resolve with confidence go to your techs with a diagnosis and suggested next steps, never a guess.
Which PSAs do you support?
ConnectWise PSA, Autotask, and HaloPSA today. RMM integrations cover NinjaOne, Datto RMM, and N-able.
How is it priced?
A flat monthly rate tied to your endpoint count, the same way you already bill clients. There are no per-ticket meters or credit packs that stop working mid-month.
You would hold credentials for every client. How is that safe?
Credentials stay scoped per client and per action, every sensitive request is verified with an MFA push or manager approval before anything runs, and the audit log shows exactly what happened and why. SOC 2 Type II covers the rest.
Couldn’t we just build this ourselves with Claude?
Some MSPs have tried, and the demos look similar. What you would own forever is the upkeep: guardrails so an L1 can use it safely, rework every time a vendor changes an API, and one person being the only one who knows how it all works.
Does client data train your models?
No. Your data stays in your tenant and is never used to train shared models.
Can we control what it is allowed to do?
Yes, and you scope it by issue type: action password resets automatically while everything else waits for approval. Policies are set per client, and Rallied starts read-only until you widen them.
Every week this waits is another week lost to L1
Bring the ticket your team hates most: a shared mailbox request, a new-hire onboarding, an MFA reset. We’ll show you Rallied close it end to end.