Hour-long tickets, closed in 10 minutes
The AI service desk that closes L1, instead of routing it
Teams, email, phone, and chat land in one inbox. Rallied triages every ticket, resolves the routine ones inside your PSA, and hands your techs only the work that needs them.
Dana Powell
Riverside Realty
Please set up Leasing and Community Manager shared mailboxes for Parkview, and give Ben Carter access to both.
Patrick Reyes
Marcus Webb
Dana Powell just now
Please set up Leasing and Community Manager shared mailboxes for Parkview, and give Ben Carter access to both.
Rallied Agent just now
[22989] Created both Parkview shared mailboxes in Microsoft 365, granted Ben Carter access, and documented them in IT Glue.
Resolved after approval
Why Rallied
Built for how MSPs actually run
Most support tools were built for one company with one help desk. You run fifty, each with its own access, boards, and history.
A generic AI helpdesk
- Answers questions, then hands you a transcript
- Built for one company and one knowledge base
- Another portal your clients won’t use
- Treats a VIP client and a test account the same
Rallied
- Executes the fix and closes the ticket
- One inbox for Teams, email, phone, and chat
- Separate context, runbooks, and permissions per client
- Writes notes and time entries back to your PSA
Platform
Rebuilt for how MSPs actually work
The routine work stops waiting for a human
Rallied runs the fix in the client’s own tenant. Microsoft 365, Entra, AD, and your RMM, inside approval guardrails with every action logged.
One inbox, every client channel
Teams, email, phone, chat, and portal land in a single queue. Every conversation becomes a ticket with client context attached.
The paperwork does itself
Notes and time entries are written back to your PSA. IT Glue, Hudu, and SharePoint stay current from every resolution.
- Guardrails and approvals
- You decide which fixes run automatically and which wait for a tech.
- Knows every client
- Context, contacts, and quirks from the documentation you already keep.
- Reporting for QBRs
- Resolution rates and per-client breakdowns ready for a business review.
- Covers the night shift
- Tickets that arrive at 2am get worked at 2am.
Use cases
The tickets you already know by heart
Password resets, onboarding, mailbox access, printer configs, license changes. The routine work your techs are tired of, closed without a handoff.
After-hours coverage
Rallied works the queue overnight and on weekends, so clients get answers without an on-call rotation.
Teams-first support
Clients ask in Teams and get helped in Teams, while your PSA keeps a clean record of every conversation.
Scale without hiring
New client onboarding and daily L1 volume get absorbed by Rallied instead of a new hire.
Every ticket arrives prepped
Diagnosis, related history, and suggested next steps land in the notes before a tech opens the ticket.
Close from the dispatch desk
Dispatchers approve a fix and Rallied runs it, so routine tickets never reach the tech room.
Catch unbilled work
Closed tickets get reviewed for products that never made the invoice, then routed to billing.
How it works
From new ticket to closed without a handoff
Rallied reads the ticket, checks the client’s environment, takes the fix or asks for approval, then writes the time entry and closes it out. You watch it work before it touches anything.
- 01Triage
- Every inbound ticket gets read, prioritized, and routed to the right board within seconds of arriving.
- 02Resolve
- Password resets, access requests, disk cleanups, M365 changes: Rallied runs the fix and confirms it worked.
- 03Escalate
- Tickets that need a human reach your techs with a diagnosis, client history, and the time entry already started.
Integrations
Plugs into your stack in an afternoon
PSA, RMM, documentation, and chat. Rallied connects to the tools your techs already work in.
Customer story
Cyber Solutions clears L1 before it reaches the tech room
One of my techs picked up a ticket this morning for software he’d never heard of. Rallied had already put everything he needed in the notes: what the software was, how we’d fixed it before, where to start. He closed it in 10 minutes. Our dispatchers are closing tickets now too, and those never even make it to the tech room.
- 100+
- tickets a day triaged and enriched by Rallied
- 10 min
- to close a ticket for software the tech had never seen
- 1.5 hrs
- of dispatcher time back every day on ticket reviews
Security
Safe enough for client environments
Rallied only does what you allow, and shows its work on every ticket.
- Scoped permissions per client and per action
- Approval flows for anything that changes an environment
- A full audit log of every action and why it ran
- SOC 2 Type II certified, GDPR ready
- Your data never trains shared models
Customers
What MSPs say after a month on Rallied
We were drowning in password resets and onboarding requests. Rallied took that whole layer off our board in the first month.
The escalations are what sold me. When a ticket reaches a tech, it already has the diagnosis, the client history, and the time entry started.
I was skeptical about an AI touching client environments, but the approval flows won our engineers over within a week.
How long does deployment take?
Most MSPs connect their PSA and go live inside two weeks. Rallied starts in read-only triage mode, so you can watch it work before it touches anything.
What happens when Rallied is not sure?
It escalates. Tickets it cannot resolve with confidence go to your techs with a diagnosis and suggested next steps, never a guess.
Which PSAs do you support?
ConnectWise PSA, Autotask, and HaloPSA today. RMM integrations cover NinjaOne, Datto RMM, and N-able.
How is it priced?
Per resolved ticket, not per seat. If Rallied does not close the ticket, you do not pay for it.
Does client data train your models?
No. Your data stays in your tenant and is never used to train shared models.
Can we control what it is allowed to do?
Yes. Every action type has a policy: run automatically, ask for approval, or never run. You set them per client.
Every week this waits is another week lost to L1
Bring a ticket type you’d usually hand to a tech. We’ll show you Rallied work it end to end.